Privacy Policy

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1. PRIVACY POLICY

W&D Airconditioning and Refrigeration Specialist

(Sparta Transport Pty Ltd T/A W&D Airconditioning and Refrigeration Specialist 22 Stoten Street Eagleby QLD 4207 ABN – 42685874426 | ACN - 685874426)

1. Introduction

W&D Airconditioning and Refrigeration Specialist (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

2. Information We Collect

We may collect the following types of information:

• Full name
• Contact details (phone number, email address)
• Residential or service address
• Business details (if applicable)
• Payment and billing information
• Details relating to services requested or completed
• Website usage data (cookies, analytics)

3. How We Collect Information

We collect information through:

• Website contact forms
• Phone calls, emails, and SMS
• Service bookings and invoices
• On-site interactions
• Third-party platforms (e.g., ServiceM8, Xero, social media)

4. Use of Your Information

Your information is used to:

• Provide and manage our HVAC and refrigeration services
• Process quotes, invoices, and payments
• Communicate regarding jobs, updates, or support
• Improve our services and customer experience
• Meet legal and regulatory requirements

5. Disclosure of Information

We may disclose your information to:

• Employees, contractors, and technicians
• Payment processors and accounting providers
• IT service providers (e.g., website hosting, CRM systems)
• Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.

7. Access and Correction

You may request access to or correction of your personal information by contacting us.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance user experience and monitor performance.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be published on our website.

10. Contact Us

W&D Airconditioning and Refrigeration Specialist

Sparta Transport Pty Ltd

22 Stoten Street, Eagleby QLD 4207

📧 info@wdcoolspecialist.com.au

📞 +61 447 317 707